What actually changes when we do the work?

Temporary Chef Agency

The situation

The business had 100% employee turnover.

New starters were being overwhelmed before they’d even found their feet. There was no real management structure, roles weren’t clear and people weren’t getting consistent direction.

The business was growing, but losing the people it needed to deliver that growth.

What changed

• Zero leavers in the 24 months after the work finished

• More than £150,000 saved in recruitment and replacement costs

• A management layer capable of handling the team day to day

• New starters settling in properly and contributing faster

What we did

I rebuilt the onboarding process so new employees were introduced to the business gradually rather than having everything thrown at them at once.

We strengthened the Office Manager’s role so they had the structure and support to manage the team confidently, and clarified responsibilities across the business so people knew what they owned and what was expected of them.

What they said
“Maritsa helped us successfully integrate our new Office Manager, improved our team structure, showed us how to successfully manage people remotely and refreshed the onboarding for our new employees. I would 100% recommend her!”

AI Consultancy

The situation

The MD was carrying almost every people decision personally while the business was scaling.

There was no consistent approach to interviewing or onboarding. Contracts and policies needed updating. Appraisals happened according to individual anniversary dates rather than as part of one clear cycle.

The business was growing, but the people infrastructure hadn’t kept pace.

What changed

• The MD was freed up from handling every people matter personally

• Employment contracts and policies were brought up to date

• More consistent, repeatable ways of handling recruitment, onboarding and employee reviews

• A more organised business with less reliance on the MD holding the people side together

What we did

We put clearer processes, documents and templates in place across the business.

I updated the contracts and policies, introduced a structured quarterly review cycle and implemented an HR system so employee information could be managed in one place.

We also introduced regular team meetings and clearer ways of communicating expectations across the business.

What they said

“Working with Maritsa has been fantastic; we’re more organised now allowing us to scale. It’s also freed up my time and the biggest benefit is the peace of mind knowing HR is taken care of!”

Online & Store Retailer

The situation

The founders had no clear picture of where the business was heading.

They assumed they would keep doing more of what they had always done, but there wasn’t a real plan behind it.

They were holding too much themselves, carrying the weight of responsibility and struggling to find the headspace to think properly about what came next.

What changed

• A clear growth direction for the business

• A three-year people and operations plan the founders could work through

• More responsibility moved away from the founders

• Greater headspace to focus on where the business was going rather than simply keeping everything moving

What we did

We clarified the direction the business wanted to take and mapped what the business, team and operations would need to look like over the following three years.

We also worked through where responsibility needed to move so the founders could step back from more of the day-to-day and focus on the plan ahead.

What they said

“It’s made us really look at everything that we do. We now do things in a totally different way than we did before working with you.”

Home Fragrance & Beauty Business

The situation

The owner was spending too much time worrying about what the team thought and felt, and too little confidently leading them.

They were reluctant to manage for fear of upsetting people, there was no clear long-term direction for the business and stepping away, even briefly, created anxiety about what might be happening behind the scenes.

What changed

• More confident and consistent leadership

• Clearer communication across the team

• Practical management tools the owner could use day to day

• A longer-term business direction to make decisions against

• The ability to go on holiday without worrying about what was happening back at the business

What we did

We worked on how the owner led and managed the team, building the confidence to set clearer expectations and handle situations more consistently.

We introduced practical ways of managing the team and looked at the longer-term direction of the business so day-to-day decisions had something meaningful to work towards.

What they said

“There’s no doubt, it’s been one of the most beneficial things we’ve done for our business and personally!”

SaaS Business

The situation

Changes in employment law meant the business’s existing policies were no longer fully up to date and some important areas were missing.

They knew the documentation needed reviewing and wanted confidence that the employment framework they were using reflected current requirements.

What changed

• Employment policies brought up to date

• Missing documentation put in place

• Managers understood what had changed and how the policies should be used

• Greater confidence in the employment framework sitting underneath the business

What we did

I reviewed the existing policies, updated what could be retained and created the documents that were missing.

I then worked through the changes with the management team so they understood what had been put in place, what it meant and how to apply it in practice.

What they said

“Maritsa is great to work with! Very professional and efficient, and gives us great confidence with knowing the policies we provide to our team are accurate and current.”